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Unable To Login Into The Application During The Long Integration Calls From Run Time Events (Doc ID 2855753.1)

Last updated on APRIL 13, 2022

Applies to:

Siebel CRM - Version 21.9 and later
Information in this document applies to any platform.


After upgrading Siebel CRM from 15.4 to 21.9 version, it was reported that in DR environments users are unable to login into the application during the long integration calls from Run time events.

During long running workflow execution (LRWF) called from Run Time Events (RTE) other sessions are not able to be started for the component on siebel server where the RTE had been activated. In srvmgr console, these sessions remain in the "Handling logon" status until the workflow execution from RTE is completed. Killing session with workflow execution immediately allows starting new sessions.

The issue was reproduced internally using the following steps:

  1. Create button on an applet that triggers a run time event
  2. Run time event calls a workflow that has a business service step invoking Sleep method for 5 minutes
  3. User presses the button on applet. RTE is getting activated on button press.
  4. Workflow starts to be executed. (expected execution time is 5 minutes)
  5. User tries to login into the application (where RTE was called) during the execution of a workflow. The login is not possible until the workflow is completed.


After engineering found the root cause of the issue, it was establish that the same issue can happen in a RR environment but with a much lower probability.

In a RR environment, the same can happen if one session is running this long workflow process through a runtime event and the second session tries to login AND the workspace version has just changed.
While in the DR environment this will occur for any session trying to login while the workflow process triggered from the runtime event is running.




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