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After Applying 21.7 Monthly Update Unshipped Language Application Object Manager (AOM) Is Giving "Server is Busy" Error and SBL-DAT-60320 Error is Found on the Object Manager Log File (Doc ID 2857108.1)

Last updated on MARCH 22, 2022

Applies to:

Siebel CRM - Version 21.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to unshipped language application object manager (AOM) component after the installation of 21.7 Monthly Update the following error occurs:

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[HH:MM:SS]

In the respective application object manager (AOM) log file located under siebsrvr\log directory the following error is found:

ObjMgrLog Error 1 0000000662373274:0 2022-03-20 13:56:05 (objdef.cpp (5432)) SBL-DAT-60320: Unable to load runtime business component definition from safeboot dlls.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bring the Siebel Component up
2. Go to the URL related to the unshipped language application object manager
3. The above error is returned

Changes

 Siebel 21.7 Monthly Update Installation on top of existing 18.10 installation

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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