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In A Modify Order, Quantity Column In Product Configurator Does Not Show The Correct Total Quantity (Doc ID 2857600.1)

Last updated on MAY 31, 2022

Applies to:

Siebel Product Configurator - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


The 'Quantity' field in Product Configurator does not show the last total quantity when the Order is modified.

The issue can be reproduced at will with the following steps using the customer's specific Product Structure:

1- Have a Product Structure similar to the below:

Promotion: ABC Offer
     Root Product: ABC Service
           Child Relationship: ABC Data Service

Root Product: ABC Data Service
     Relationship Domain: ABC_ONE_NUM_CARD

2) Go to Accounts > Account summary and create a new Asset for the Account

3) In the new Order add Product "ABC Service"

4) Customize the Order:

In eCfg view:

4.1) Click on the check flag for picking 'ABC Data Service' Product component
4.2) Press the cogwheel at the right of the 'ABC Data Service' to customize the product
4.3) Set Qty = 1 for ABC_ONE_NUM_CARD


4.4) Done

5) The Line Items are as below:

1               ABC Service
  1.2         ABC Data Service
      1.2.1  ABC_ONE_NUM_CARD Qty = 1

6) Complete the Order, do Auto-Asset and then do Modify Asset

7) Customize again ABC Service > ABC Data Service using above steps

8) Set ABC_ONE_NUM_CARD Qty = 2

9) Line Items are as below:

1               ABC Service
  1.2         ABC Data Service                      Action: Update
      1.2.1  ABC_ONE_NUM_CARD Qty = 1   Action: -
      1.2.2  ABC_ONE_NUM_CARD Qty = 1   Action: Add

10) Customize again ABC Service > ABC Data Service using above steps

11) Complete the Order, do Auto-Asset and then Modify Asset

12) Customize ABC Service > ABC Data Service  using previous steps

13) In eCfg, note that ABC_ONE_NUM_CARD Qty = 1 which is not expected. It is expected to have Qty = 2 (as total of Line Item)





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