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When User Tries To Send An Email (F9) Using Microsoft Outlook With DISA, It Get Error SBL-UIJ-52871 On Edge Browser, But It Works Fine for IE 11 (Doc ID 2857959.1)

Last updated on MARCH 29, 2022

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to use Inline Attachment Editing or F9 with MS Outlook using DISA the following error show up in Siebel Web Client:

Failed to connect to DISA on your machine! Please make sure its running or check its configurations. (SBL-UIJ-52871).


This only happens on Edge or Chrome Browsers. The Browser Console for Edge also shows the error below:

WebSocket connection to 'wss://localhost:18443/' failed: Error in connection establishment: net::ERR_CERT_COMMON_NAME_INVALID


Currently users are using DISA 2.16 on Internet Explorer 11 browser where it works fine but customer are moving to Edge browser and DISA 22.2

After update DISA 2.16 to DISA 22.2 and use Edge/Chrome browser the error show up, but not for the users which did not change from IE 11 to Edge browser.

The issue can be reproduced at will with the following steps:

1. Install DISA 22.2 over DISA 2.16 existing installation for a workstation

2. Use Edge browser to login to Siebel Application

3. Click F9 which is setup to use MS Outlook

4. The MS Outlook client does not open a new item and the following error above is observed.


Changes

Update DISA from 2.16 to 22.2 and use Edge/Chrome browser instead of IE 11.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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