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Calling RetrieveAttachmentService Business Service From A Custom Physical Renderer Generates Error “Unsupported property set value type” in Siebel Application (Doc ID 2858013.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Siebel CRM - Version 21.10 and later
Information in this document applies to any platform.


When calling the vanilla RetrieveAttachmentService business service to get an attachment based on an account using a custom Physical Renderer in Open UI, it failed with some errors. This business service works fine in the business service simulator.


Unsupported property set value type: 2, then after clicking ok for the error, Invalid encoded property set string

The issue can be reproduced at will with the following steps:

1. Create a custom PR file (attachmentRetrievalErrorTestPR.js) under \ai\applicationcontainer_external\siebelwebroot\scripts\siebel\custom directory.  Here is an example:




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