Using SWECmd=GotoView In Browser URL Is Loading The View Multiple Times (Doc ID 2858410.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Symptoms

When trying to navigate to target view using SWECmd=GotoView in browser url, While the View loads properly in user interface, In application logs, it is observed that the view loads three times.

1. Increase AOM logging and login to application

2. Navigate to Personal Service Request List View

3. Navigate to All Service Request List View

4. From Browser URL, Navigate back to Personal Service Request List View

using below command:

https://<HOSTNAME>/siebel/app/callcenter/enu?SWECmd=GotoView&SWEView=Personal+Service+Request+List+View

5. Open AOM logs and notice that initial view navigation happens only once

but when using browser URL to navigate to Personal Service Request List View, view loads three times as noticed in below screen shot of application log.

Changes

Cause

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