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Display Issue On Dispatch Board Applet In 21.5 After Adding "EnableWorkSetSizeEmpPerPage" User Property (Doc ID 2859164.1)

Last updated on MAY 27, 2022

Applies to:

Siebel Field Service - Version 21.5 and later
Information in this document applies to any platform.

Symptoms

Dispatch board display issues were found in 21.5 Siebel version  that contains the fixes for ER# 29682395: PERFORMANCE-DISPATCH BOARD QUERY GENERATED FOR EACH EMPLOYEE IN THE REGION  and Bug 32305637 - DISPATCH BOARD NEEDS PERFORMANCE IMPROVEMENT.

When navigating through the list of employees, dispatch board is not displaying all scheduled activities. 


The issue was reproduced internally in 21.6 version using the following steps:

1. In Siebel Tools or Web Tools create a development workspace.

2. Add user property "EnableWorkSetSizeEmpPerPage"  (set to TRUE)  for applet "FS Dispatch Board Gantt Applet" as per ER# 29682395: PERFORMANCE-DISPATCH BOARD QUERY GENERATED FOR EACH EMPLOYEE IN THE REGION.

3. Deliver the change. With this user property to True, dispatch board will display employees in batches of 10 and there will be navigation arrows instead of vertical scroll.

4. Login to field service application and create new service region in Administration Scheduling -> Service Regions.

5. Create test data so there will be 1002 employees in the service region.  ( Num1 -> Num999 + SADMIN,  Proxy Employee and Guest CRM Employee).

6. A number of 12 000 activities were created in S_ACT_EMP and S_EVT_ACT . Activities are scheduled on 09th, 10th, 11th and 12th November.

7. Navigate to 'Dispatch Board' and select the date 11 November 2020.

8. Search for the employee having first name Num992 and check he has 3 activities assigned and displayed.



9. Clear the search by pushing "Clear" button. 

10. Click on last page arrow, then  click the previous page arrow in order to display again the Num992 employee =>  this time there are no activities displayed while in step 6 there were 3 activities on the dispatch board. 



11. Click on the TimeScale "2" and noticed that the Dispatch Board does not keep the current selection and instead it displays the first 10 Employees (while in step 8 it was displaying employees Num997 -> Num989).

Changes

 The issue occurs after update to 21.5 and applying the Repository Change as per the ER# 29682395: PERFORMANCE-DISPATCH BOARD QUERY GENERATED FOR EACH EMPLOYEE IN THE REGION

 1. In Tools create an workspace 

 2. Add user property "EnableWorkSetSizeEmpPerPage"  (set to TRUE)  on the applet "FS Dispatch Board Gantt Applet".

 3.  Deliver the change. With this user property to True, dispatch board will display employees in batches of 10 and there will be navigation arrows instead of vertical scroll.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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