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How to Control Multiple OM Task Invocation By Same User ID? (Doc ID 2860080.1)

Last updated on JUNE 16, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Siebel users often open multiple Siebel OM sessions and do not log off from the existing sessions. This is resulting in OM task overloads.
Hence there is a need to enforce log off under below conditions:

1. Log off all users each night.
2. Log off user after user has been idle for 1 hour.
3. Automatically end the old session if a second session is created by the same user ID.

What is the best approach to address this usage scenario?




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