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Using SMC To Synchronize Components Return Error "Session [1] failed to return output in given time." And Component Parameter Returns Error "Srvrmgr command execution failed" (Doc ID 2860638.1)

Last updated on APRIL 05, 2022

Applies to:

Siebel CRM - Version 22.1 and later
Information in this document applies to any platform.


Siebel application on Linux was on 20.11. Then, patchset 22.1 was applied on top of this.

Afterwards, when logging into SMC to do a parameter change or synchronize batch components, errors are occurring.

The error message that occurs with this issue is:

The behaviour occurs as follows:

1. Stop all services on the environment which has 20.11 patchset.

2. Install the 22.1 patchset according to the patchset installation notes.

3. Start the services in the 22.1 version.

4. Log into SMC

5.  Click Configuration > Enterprise > Synchronize > Synchronize button => ran for a while but eventually returned this error:

         Action error: Srvrmgr command execution error

         Error message: java.lang.IllegalStateException: Session [1] failed to return output in given time.

6. Click Configuration on the side panel > Enterprise > Server > Component > select any component > Parameters > select 'Max Tasks' > change this to another value > save changes, it returns this error:

         The reported error occurs: Srvrmgr command execution failed.

7.  Despite the error happening for both scenarios, the actual changes to the component parameter's value is committed, it can be seen with the new value when requerying the record or checking it in Siebel Client UI Server Configurations view.


Applying patchset 22.1 and above.


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