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Unable to Send Email (F9) With Attachments using Microsoft Outlook as External Email Client (Doc ID 2860710.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel CRM - Version 20.4 and later
Information in this document applies to any platform.

Symptoms

User not able to send outbound emails with attachments using DISA and Microsoft outlook as an external email client.

To reproduce the issue please proceed the following steps:

  1. Setup email response and make sure to use Microsoft Outlook as external email client
  2. Login to Siebel application
  3. Navigate to Service Request -> All Service Requests
  4. Drilldown on a service request
  5. Select Attachments tab
  6. Add an attachment
  7. Press F9 (Service Request Attachment List Applet should have focus)
  8. If we select F9 from attachments then external client window didn't open and can see "Send Ema" window

Changes

Update DISA to 21.12 or above version.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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