How to have Dispatch Board displaying allocate hours based on Schedule Working Hours? (Doc ID 2861566.1)

Last updated on APRIL 08, 2022

Applies to:

Siebel Field Service - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

How to have Dispatch Board displaying allocate hours based on Schedule Working Hours?

Example:

1- Have Schedule With Working Hours Mon-Fri from 9:00 am to 6:00 pm

2- Associate the Schedule to the Service Region

3- Associate the Service Region and the Schedule to the Employee

4- Go to Dispatch Board and select the Region

5- In the Bottom applet create an Activity, associate to the Service Region and set Duration to 1440 minutes

6- Drag & Drop the Activity to the Employee slot March 17 at around 9:00 am

The activity is scheduled straight from 9:00 am March 17 to 9:00 am March 18

Instead the below is being expected to be allocated in the Dispatch Board:

9:00 to 6:00pm March 17 = 9 hours

remaining 9 hours in March 18 from 9:00 to 6:00pm

remaining 6 hours in March 19 from 9:00 to 4:00pm

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