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Multiple Records Selection Gets Lost When Clicked On Outer Space of Field Instead of The Checkbox on "Sales Tool List Applet" (Doc ID 2861613.1)

Last updated on MAY 10, 2022

Applies to:

Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

Multiple Records Selection gets lost when clicked on outer space of field instead of the checkbox

To select multiple records in "Sales Tool List Applet", user click on the "Select Record" checkbox but by mistake if they click on outer space of the PositionOnRow field instead of the checkbox, the current record gets selected but the previously selected multiple records gets lost.

The issue can be reproduced at will with the following steps:
1. Login to application
2. Click on Sitemap
3. Select Literature and click on this screen
4. On Literature: List try to pick multiple records from "Select Record" check box
5. For one record instead on clicking on check box try to click somewhere else
6. Notice earlier selected records are selected or unchecked

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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