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Unable to Deliver or Rebase workspaces using Siebel Web Tools in IBM AIX - DB2 for z/OS Environment (Doc ID 2864221.1)

Last updated on DECEMBER 07, 2022

Applies to:

Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

Unable to deliver or rebase workspace using Siebel Web Tools in IBM AIX - DB2 for z/OS environment.

Steps to recreate the issue:

1. Login to Siebel Tools

2. Navigate to Workspace explorer

3. Create a new Workspace and open it

4. Make some simple changes to one or more Siebel objects

5. Deliver the newly created Workspace to MAIN

6. At this stage, there are no corresponding WS_DELIVER* log files under <Siebel Tools>\log directory.

SWTools object manager log file displays the following error:

ObjMgrBusServiceLog InvokeMethod 4 0000006e61b001a4:0 2021-12-08 14:23:53 Begin: Business Service 'Siebel Execute Process Service' invoke method: 'WSDeliver' at 301da8f0
SecAdptLog API Trace 4 0000006e61b001a4:0 2021-12-08 14:23:53 DB SecurityGetCredentials for user=<user name>, pType=ServerDataSrc.
SecAdptLog Memory Mgmt Trace 5 0000006e61b001a4:0 2021-12-08 14:23:53 DB SecurityFreeCredentials, Credentials=750bff48.
GenericLog GenericError 1 0000006e61b001a4:0 2021-12-08 14:23:53 Command: /produits/siebelip/ses/siebsrvr/bin/siebdevcli /u <user name> /p <password> /d "ServerDataSrc" /l FRA /c "/produits/siebelip/ses/siebsrvr/bin/fra/swtools.cfg" /SpawnThreads /DeliverWorkspace dev_grzxadm_test1 "#delivering" /pl "CRD=/produits/siebelip/ses/siebsrvr;TempDir=/produits/siebelip/ses/siebsrvr/temp;Docked=TRUE;CS=DB2E;TO=GRVJ;DLL=sscddcli;SqlStyle=DB2390;MaxCC=16;MaxCDS=16;RFT=100;CSQLID=SSEROLE;MaxCS=480;PrefetchSize=128;SymPrefix=X_;RepoName=Siebel Repository;"
NameServerLayerLog Info 3 0000006e61b001a4:0 2021-12-08 14:23:54 4889: Export has started. Process ID# = 53.
ObjMgrBusServiceLog Error 1 0000006e61b001a4:0 2021-12-08 14:23:54 (execprocsvc.cpp (633)) SBL-GEN-00053: Unable to load message 0x35 ”

Similarly, if Rebase action is performed using Siebel Tools, there are no corresponding WS_REBASE* log files found under <Siebel Tools>\log directory.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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