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JDB Connection Message SBL-JCA-00303 Populated with Incorrect Information (Doc ID 2864639.1)

Last updated on MAY 13, 2022

Applies to:

Siebel CRM - Version 21.1 to 22.3 [Release V17]
Information in this document applies to any platform.


Siebel is integrated with OIM and HR system - to create/update Siebel user accounts for Employees - using custom code implemented using Siebel Java Data Bean (JDB).
It was observed that some of these tasks got rejected with connection reset errors.
Behaviour is inconsistent - as rejected jobs if retried later on - most of the times are able to complete fine.

OIM Server logs show error:

The issue cannot be reproduced at will in that environment (as being intermittent) - can be observed with the following steps:
1. Monitor the OIM tasks/actions started;
2. See from time to time some reported connection errors (SBL-JCA-00303).
3. Check and compare those OIM tasks/actions to the Siebel sessions open.
4. Retry the same tasks - and see those completing fine.




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