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Use SWECmd GotoView or Browser Back Arrow To Navigate To "ISS Promotion Edit UI View OUI-Order Sales" View Does Not Load Properly Resulting in Siebel Application Crash (Doc ID 2865420.1)

Last updated on MAY 24, 2022

Applies to:

Siebel CRM - Version 21.6 and later
Information in this document applies to any platform.


Use SWECmd GotoView or Browser Back arrow to navigate to "ISS Promotion Edit UI View OUI-Order Sales" view does not load properly resulting in Siebel application crashed.

Call Stack:

Called from:

The issue can be reproduced at will with the following steps:
1. Log into Siebel application

2. Go to Sales Orders Screen > My Sales Orders

3. Query for an order number

4. Drilldown on the order number

5. It navigates to the Catalog view

6. Click on the Shopping Cart icon

7. With the first line item selected in the list, click on the Edit Promotion button

8. It navigates to "ISS Promotion Edit UI View OUI-Order Sales" View 

9. Click on the Done button and it will be back to the Catalog view

10. Click on the browser back arrow

11. It navigates back to "ISS Promotion Edit UI View OUI-Order Sales" View again but the bottom applet is empty except the Delete button

12. Click on the Delete button and the OM crashes

Note that the same crash can be reproduced by pasting in the URL bar with the following SWECmd GotoView method:






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