Siebel Management Console (SMC) Is Not Working - Alert Server error for resource: /deployments/cacheserver
(Doc ID 2866295.1)
Last updated on OCTOBER 02, 2023
Applies to:
Siebel CRM - Version 21.8 and laterInformation in this document applies to any platform.
Symptoms
After entering the user credentials and logging to Siebel Management Console (SMC) the following error is returned on the screen:
Alert
Server error for resource: /deployments/cacheserver
Server error for resource: /deployments/cacheserver
No functionality is available, it is not possible to perform any navigation.
In the cloudgateway.log file located under applicationcontainer_internal/webapps directory the following errors are found:
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |