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Checkpoint Functionality in Siebel & OPA12c Resulting in Error - 'Oops, I tried to resume but something went wrong' (Doc ID 2867604.1)

Last updated on DECEMBER 07, 2022

Applies to:

Siebel Public Sector Service - Version 16.18 [IP2016] and later
Information in this document applies to any platform.


While using OPA 12C version, set checkpoints for some of the interview screens in OPM for a Rulebase and configure both Get and Set methods in the Siebel webservice of that Rulebase.

At the Start of the session the load response is sent to OPA and when checkpointed at a particular screen the set check point functionality triggers which save data in Siebel.

Once the check point is saved and the process invoked again, resume URL is called that triggers the get check point functionality. Saved checked point data is sent in the same format as the response

With the refresh seed data setting at OPM side, Load Request triggers again during the resume session and the Load Response is sent again to OPA with the updated data.

On Resume with these settings under certain scenario it’s working and data is getting updated and some are getting errored out.

a. Updating the existing data the resume functionality is working as expected and the changed value of data are seen in the interview screen

b. Creating a new data (record) or deleting an exiting data(record) , running into issue during resume session , error is thrown saying 'Oops! I tried to resume but something went wrong'.

There is an Exception to this scenario. This rule base is triggered on Benefit Plan level (Child) under the case(Parent) and when a new Benefit Plan Line Item (Grand Child) is added or deleted, an existing Benefit Plan Line Item.

The functionality works as expected and also the changes get reflected in the Interview Screen


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