Siebel Remote: Local Database Initialization failing with errors - 'Write - WritePrivateProfileString' and 'Read - GetPrivateCfgString'
(Doc ID 2869228.1)
Last updated on MAY 13, 2022
Applies to:
Siebel CRM - Version 21.7 and laterInformation in this document applies to any platform.
Symptoms
Siebel Remote / Replication / Anywhere - On version: 21.7
On a Development / Test environment, the LOCAL_SE Database initialization is attempted for a Siebel Mobile Web Client user.
That was able to complete fine - but later on when opening the application, there were some problems reported in the UI.
If trying then to synchronize again the LOCAL_SE, some additional errors appear during that synch session attempted.
Errors displayed in the synchronization results window (UI) - and in the syncthrd_*.log files:
Error while executing: UpdateStore.;
Error while executing: Storage::Write - WritePrivateProfileString.
Error while executing: Storage::Read - GetPrivateCfgString.
Unable to establish synchronization session with server.
The password you have entered is not correct. Please enter your password again.
[DataDirect][ODBC Oracle driver][Oracle]ORA-01017: invalid username/password; logon denied
Issue could be replicated in that specific environment with the following steps:
1. Synchronize and initialize the LOCAL_SE database;
2. Once that completes, the Siebel Client app is opening;
3. Later on, try to synchronize again - and see the above synch errors.
Due to this issue, the Mobile user cannot access and use properly the Client app and Local database.
Changes
As it was found, the second attempt of the Initialization was done with a different user logged-on to the Client computer.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |