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After Applied Siebel 21.7 Patch Update, Use Backspace To Delete Discount Field In Quote Entry Applet Generated Error "Can't convert formatted string to its internal representation" In Siebel Application (Doc ID 2871358.1)

Last updated on MAY 27, 2022

Applies to:

Siebel CRM - Version 21.7 and later
Information in this document applies to any platform.

Symptoms

After applied Siebel 21.7 patch update, use Backspace key to delete Discount field in Quote Entry Applet gives an error message as below:

Error:

10%5: Can't convert formatted string to its internal representation. Check if your data is incorrect format.


The issue can be reproduced at will with the following steps:

1. Log into Siebel application

2. Navigate to Quotes screen

3. Create a new Quote

4. Enter 10 for the Discount field and save the record

5. Go back to the Discount field and use Backspace key to delete a digit, like delete 0 and enter 5

6. It shows 10%5 and the following error:

10%5: Can't convert formatted string to its internal representation. Check if your data is incorrect format.

Changes

Applied Siebel 21.7 patch update 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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