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When Creating New Service Request Under Accounts View, "Account Primary Address Id" Field of Service Request Business Component Is Populating Wrong Primary Address Id Value (Doc ID 2872238.1)

Last updated on JUNE 30, 2022

Applies to:

Siebel Sales - Version 21.4 and later
Information in this document applies to any platform.


When creating a new Service Request under Account-->Service Request view, The "Primary Account Address Id" of Service Request record should have correct value fetched from associated account record's "Primary Address Id".

But, Instead of taking Accounts "Primary Address Id", Application is picking up Accounts "First Address Id".

The issue can be reproduced at will with the following steps:

  1. Drilldown on an Account Record.

  2. Create a Service Request record

  3. Notice that Account's first address is picked up as primary instead of Account Primary address.




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