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Scope of Support for Siebel CI/CD, DevOps Tools and Siebel Cloud Manager (Doc ID 2872375.1)

Last updated on JUNE 21, 2022

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Details

 1. Purpose Of This Document

This document explains the scope of service that Oracle Global Customer Support provides for issues with CI/CD, DevOps Tools on Deploying Siebel Environment or Using Siebel Cloud Manager to deploy Siebel Environment in Oracle OCI.

Current Support Stance

Containers

Kubernetes

Note:  Support will not help with customer custom use of same tooling although that is allowed for customer to do.

  • ACS Engagement is recommended for use of CI/CD, Devops tooling and customized support can be arranged with ACS as well.


  • Non Standard Solution Implemented by ACS requires ACS to be the first line of defence and based on a “long running commitment from both customer and ACS to an engagement”.

 

Support of Siebel Cloud Manager on OCI

Cloud Manager (Lift and Shift, Container Deployment, Ongoing Maintainence, etc)

Support of Siebel Component Services on OCI

SCS (OKE with Container Deployment, Ongoing Maintainence, etc)

 Note: SCS is currently not GA, but there is an ongoing SCS Beta Program for customers to participate in if they are interested. Please create a Service Request with contact information and Product Manager will contact Customer for details.

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