Scope of Support for Siebel CI/CD, Containers, Kubernetes, DevOps Tools and Siebel Cloud Manager (Doc ID 2872375.1)

Last updated on APRIL 05, 2024

Applies to:

Details

 1. Purpose Of This Document

This document explains the scope of service that Oracle Global Customer Support provides for issues with CI/CD, DevOps Tools on Deploying Siebel Environment or Using Siebel Cloud Manager to deploy Siebel Environment in Oracle OCI.

Current Support Stance

Containers

• Siebel has an agnostic approach to leveraging containers with Siebel.  We allow their use, but expect customers to be knowledgeable enough about them to utilize them correctly. 
• Oracle does share some knowledge of creating containers for Siebel and states use of this knowledge at customer’s own risk acknowledgement.
• Oracle does provide base level containers on OL with each Siebel update since update 18.9 forward.
• GWY, SAI, SES containers are provided with database as a PDB
• Additionally, customer can own the creation and deployment of their own containers for their Siebel enterprise if they so choose.
• Customer should not expect Oracle to triage their issues when their customer-created containers are in use since Oracle did not provide or deploy them
• Customer may be requested to reproduce reported issues in a standard Siebel environment if those issues are only seen in the environments leveraging the customer-created container environments.

Kubernetes

• Similar agnostic approach to leveraging Kubernetes with Siebel.  We allow its use, but expect customers to be knowledgeable enough about Kubernetes to utilize it correctly. 
• Customer owns any leveraging of Kubernetes to automate whatever they choose for Siebel such as deployment or using Kubernetes with REST for automation.
• Customer should not expect Oracle to triage their issues when the automation they are trying to create does not work correctly since Oracle did not provide the scripting they have chosen to create
• Customer may be requested to reproduce reported issues in a standard Siebel environment if those issues are only seen in the environments leveraging Kubernetes

Support of Siebel Cloud Manager on OCI

Cloud Manager (Lift and Shift, Container Deployment, Ongoing Maintainence, etc)

• Siebel Cloud Manager (SCM) can be utilized for automating the migration of Siebel to OCI
• SCM can also be utilized for ongoing maintenance of your Siebel Enterprise domains
• SCM leverages automation tooling within OCI for a GitOps based Deployment which deploys your Siebel Enterprise in base containers, CGW, SAI, SES all running within an OKE Cluster with an Autonomous Database
• SCM can be utilized to “Lift and Shift your existing On Prem Deployments in OCI as far back as Siebel 18.12 Update

• SCM source Siebel Enterprise can be either Windows or Linux/Unix Environments
• SCM allows Oracle to narrow the scope of what can be supported

• We want to enhance the Customer Experience in OCI by making it easier to manage Siebel Enterprises within the customers OCI tenancy by providing a Siebel Cloud Manager toolset for that purpose
• SCM provides Siebel in running within an OKE Cluster with the base containers, CGW, SAI, SES, and Database in PDB format
• SCM can also be utilized to Deploy an initial Siebel Enterprise OKE Cluster with the base containers for either a Sample or Vanilla Database

• SCM environments deployed within OCI will be converted to Linux base environments whether the source environment was running in Windows or Unix running with an Autonomous Database
• SCM provides a semi-controlled environment for customers who choose to use it
• Customer using any Windows dependent component for Siebel will need to be migrated manually

• New supported enhancements from currently provided SCM will continue to be delivered by Siebel Development to further enhance SCM
• Customers can report issues with SCM since Siebel development provided it, customers are able to log SCM issues (SR’s).
• Oracle Support has supported SCM since it was GA.

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