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SMC and Migration Application Hang with Spinning Oracle Symbol After Installing Siebel 22.x on top of Siebel 21.x (Doc ID 2874878.1)

Last updated on JUNE 08, 2022

Applies to:

Siebel CRM - Version 21.1 and later
Information in this document applies to any platform.


After installing Siebel 22.x on top of Siebel 21.x, the Siebel 22.x SMC and Migration Application login pages had the spinning Oracle symbol continuously spinning as the applications were hung.

The following javascript errors were visible in the web browser console when accessing the Siebel 22.x SMC.

Uncaught TypeError: Cannot set properties of undefined (setting 'foreachHidesDestroyed')

at app.js?v=3ce597e6be:125:5244

at Object.execCb (require.js?v=0.0.1:1696:33)

at Module.check (require.js?v=0.0.1:883:51)

at Module.<anonymous> (require.js?v=0.0.1:1139:34)

at require.js?v=0.0.1:134:23

at require.js?v=0.0.1:1189:21

at each (require.js?v=0.0.1:59:31)

at Module.emit (require.js?v=0.0.1:1188:17)

at Module.check (require.js?v=0.0.1:938:30)

at Module.enable (require.js?v=0.0.1:1176:22)

(anonymous) @ app.js?v=3ce597e6be:125

execCb @ require.js?v=0.0.1:1696

check @ require.js?v=0.0.1:883

(anonymous) @ require.js?v=0.0.1:1139

(anonymous) @ require.js?v=0.0.1:134

(anonymous) @ require.js?v=0.0.1:1189

each @ require.js?v=0.0.1:59

emit @ require.js?v=0.0.1:1188

check @ require.js?v=0.0.1:938

enable @ require.js?v=0.0.1:1176

init @ require.js?v=0.0.1:788

callGetModule @ require.js?v=0.0.1:1203

completeLoad @ require.js?v=0.0.1:1590

onScriptLoad @ require.js?v=0.0.1:1717

load (async)

req.load @ require.js?v=0.0.1:1942

load @ require.js?v=0.0.1:1685

load @ require.js?v=0.0.1:834

fetch @ require.js?v=0.0.1:824

check @ require.js?v=0.0.1:856

enable @ require.js?v=0.0.1:1176

enable @ require.js?v=0.0.1:1557

(anonymous) @ require.js?v=0.0.1:1161

(anonymous) @ require.js?v=0.0.1:134

each @ require.js?v=0.0.1:59

enable @ require.js?v=0.0.1:1113

init @ require.js?v=0.0.1:788

(anonymous) @ require.js?v=0.0.1:1460

setTimeout (async)

req.nextTick @ require.js?v=0.0.1:1815

localRequire @ require.js?v=0.0.1:1449

requirejs @ require.js?v=0.0.1:1797

(anonymous) @ app.js?v=3ce597e6be:125

1. Install Siebel 22.x on top of Siebel 21.x
2. Access the Siebel 22.x SMC or Migration Application
3. Observe the Siebel 22.x login hangs with the spinning Oracle symbol.


Installing Siebel 22.x


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