My Oracle Support Banner

Line Items Got Associated to Previously Created Order in case of Previous Order Disconnected and not submitted (Doc ID 2878105.1)

Last updated on JUNE 26, 2022

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

Line items got associated to previously created order when previous order Disconnected and not submitted.

The issue can be reproduced with following steps.

1. Go to Accounts - Installed Assets
2. Place a Disconnect Order on Asset 1 without submitting the order in Pending Status
3. Place a Disconnect order on Asset 2 linked to same Account

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.