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Friday and Saturday Schedule Details are Missing Under Calendar PDF When Print Option is Used Under Calendar (Doc ID 2879465.1)

Last updated on JUNE 27, 2022

Applies to:

Siebel CRM - Version 21.7 and later
Information in this document applies to any platform.

Symptoms

Users are facing issues related to Calendar in Siebel 21.7 after upgrade from IP14.
In IP14, User can see all scheduled events data once they click on print button in Calendar, the complete page is getting printed. But in Siebel 21.7 it got truncated if user select monthly view in printed PDF

The issue can be reproduced at will with the following steps:
1. Login to application
2. Select Sitemap
3. Select Calendar screen
4. Click on 3rd calendar tab which will takes to "Activity HI Calendar Applet"
5. Pick Monthly View
6. Now create 2 calendar activities for Sunday and Friday
7. Press "Print" icon
8. One PDF will be generated then save the PDF
9. Notice that Sunday - Thursday scheduled event details are present and Friday , Saturday details are truncated

Changes

 Upgrade to Siebel 21.7 or later from Siebel IP2014

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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