Asynchronous Full Migration Fails At Package Extraction Step
(Doc ID 2881673.1)
Last updated on JULY 06, 2022
Applies to:
Siebel eCommunications - Version 22.1 and laterInformation in this document applies to any platform.
Symptoms
The first step that is executed on asynchronous full migration on the target environment is retrieving the .zip file from the migration package location and unzipping it to the /fs/migration directory as a new directory which name is associated with the transaction id of the migration plan execution.
The issue only happens when trying to run the import migration plan on a specific region while the same runs fine on another region. The same migration package location is referenced on both regions in the Migration Profile.
In the affected region the migration.log file contains the following messages, but there is no indication of progress on the Siebel Migration Application UI, and the migration plan eventually fails.
[DEBUG] 2022-06-12 02:37:46.636 [https-openssl-nio-4443-exec-9] Migration - com.siebel.migration.server.Transaction:invokeRestCall POST Input Data: {"body":{"migrationid":"3-GB5LIJL","migrationUrl":"https://AI_HOST.FQDN:HTTPS_PORT_NUMBER/siebel/v1.0/MigrationFilePrepareAndDeploy/preparePackage","sharedPath":"\\\\NAS_SERVER\\SHARED_FOLDER_NAME","operation":"unzip","zipFile":"FullRR_Async.zip"}}
[DEBUG] 2022-06-12 02:37:46.636 [https-openssl-nio-4443-exec-9] Migration - com.siebel.migration.server.Transaction:invokeRestCall Basic authentication is used for POST
As workaround a local migration package location is defined on the Migration Profile, and the migration plan can be executed once the Migration Profile is redeployed.
STEPS
The issue can be reproduced at will on a specific region with the following steps:
1. Place the exported .zip file in the designated migration package location
2. Run the Full Migration - Import Migration Plan
3. The execution starts but there is no progress on the import steps as it fails on the package extraction step
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |