Authentication Error Followed By Siebel Application Crash When LDAP Server Is Not Responding
(Doc ID 2882309.1)
Last updated on JULY 12, 2022
Applies to:
Siebel CRM - Version 15.0 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
Siebel Application component enabled with LDAP Authentication is crashing continuously and users cannot login to the application.
Upon reviewing the $SIEBEL_ROOT/siebsrvr/BIN directory, call stacks and FDR files were seen.
The call stack showed below signature:
During the outage excessive core files were generated with above signature. The core file size was ~350 MB.
The affected component by crash was configured with LDAP Security Adaptor. Other components configured with Database Security Adaptor did not encountered crash, security or authentication errors.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |