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Some Siebel Application Servers are Performing Slower and Having Higher CPU Utilization (Doc ID 2882524.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


Since a few days back, 2 of 4 application servers are working slower than normal and showing high CPU utilization.
There was a SRF change, but even after rolling it back the slowness and high CPU utilization persists.
There is no apparent long running queries and the time to login to the database via SQL*Plus is normal.
All the 4 application servers have the same specs and OS patch level.

The issue can be reproduced at will the customer's environment with the following steps:
1. Use Siebel JavaBean code to perform login test
    See: How To Use Siebel JavaBean To Perform Login On Siebel Application? (Doc ID 2670816.1)
2. The good servers can perform the login in less than one second
3. The bad servers take 3-4 seconds to perform the same login process


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