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Application Slowness Observed in User Interface After Upgrade (Doc ID 2891561.1)

Last updated on MAY 03, 2023

Applies to:

Siebel eAutomotive - Version 22.5 and later
Information in this document applies to any platform.

Symptoms

After upgrading the Siebel version to 22.5 the application loaded with big delays in the user interface starting from login.

In UI.log we could observe seconds of delay in communication between Application interface and Siebel Server:

 

[INFO ] 2022-08-15 20:42:59.609 [https-jsse-nio-9011-exec-8 : [Host:dcsapuat03,ProcessId:15794434,TaskId:13631519]] UI - com.siebel.swsm.log.UILogger:logInfo UIConnectionModule.invokeService::Sending request from AI to siebel server
[INFO ] 2022-08-15 20:43:05.590 [https-jsse-nio-9011-exec-8 : [Host:dcsapuat03,ProcessId:15794434,TaskId:13631519]] UI - com.siebel.swsm.log.UILogger:logInfo UIConnectionModule.invokeService::Response received from siebel server.

 

In the Object manager log, only session-related errors are observed:

 

ObjMgrBusServiceLog FireEvent 5 000000af62f90102:0 2022-08-15 20:43:00 Business Service 'Web Engine Interface' was created at 5f5a5038
ObjMgrBusServiceLog Create 4 000000af62f90102:0 2022-08-15 20:43:00 Business Service 'Web Engine Interface' (address: '5f5a5038')was regsitered at model '4c5838f8' for session ''
MessageFlow MsgFlowDetail 4 000000af62f90102:0 2022-08-15 20:43:00 4903: Returned from SessionHandleMsg(4) for task 13631519, pErrStack = 0x5c424840

MessageFlow MsgFlowDetail 4 000000b262f90102:0 2022-08-15 20:43:06 4903: ProcessMessage() worker will process 0x56e8a588, pErrStack = 0x5c424840
MessageFlow MsgFlowDetail 4 000000b262f90102:0 2022-08-15 20:43:06 4903: Calling SessionHandleMsg(5) for task 13631519, pErrStack = 0x5c424840

 

Steps to reproduce the issue:

 

1. Upgrade the environment to 22.5.

2. Place the Application interface server in a different network zone.

3. Start the services.

4. Login to the application URL.

Changes

 Upgrade Siebel to 22.5

When Application Interface was in the same Subnet with Gateway and Siebel Server, there was no delay observed.

The issue occurs only when the Application Interface Server is set in a different network zone.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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