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While Adding New User Key to Integration Component "Contact_INS Personal Address" of "SwiPersonIO" Integration Object, Encountered Error SBL-EAI-04378 (Doc ID 2895574.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Siebel Universal Customer Master - Version 18.12 and later
Information in this document applies to any platform.


While adding new user key(based on field in S_CON_ADDR) to integration component "Contact_INS Personal Address" of Integration object "SwiPersonIO" encountered error SBL-EAI-04378 and new user key was not considered.

Below are the steps to reproduce the issue:

1.    Please do the below changes before triggering the request to  Vanilla PersonService( which uses SwiPersonIO).

a) In "Contact" Business component, create a new custom field(SS INS Contact Address Type) based on MVL "INS Personal Address" to destination field "Contact Address Type" which is referring to S_CON_ADDR.

b) In "SwiPersonIO" Integration Object, under Integration Component "Contact_INS Personal Address", create a field by name "INS Personal Address Contact Address Type" with external name as "SS INS Contact Address Type"

( field in "Contact" BC which was created in step a) and add Integration field field user property as



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