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Special Characters (',",&,<,>) Replaced by Escape Characters(&#39; , &quot; , &amp; , &lt; , &gt;) on Saving Workflow Policy Email Action Arguments (Doc ID 2897075.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Special Characters(',",&,<,>) Replaced by Escape Characters(&#39; , &quot; , &amp; , &lt; , &gt;) on Saving Workflow Policy Email Action Arguments in the below Object.
View = Workflow Action Type List View
Applet = Workflow Email Action Argument Applet

Example, When write an apostrophe (') in the control TextMessage, at first it displays correctly. But when save the record and go to this record again it is showing like &#39;

The issue can be reproduced at will with the following steps:
1. Navigate to Administration - Business Process

2. Workflow Policy Actions and Create new Record with below details on the Top List Appelt

Name = Test SR

Program = Send SR Email

3. In "Send Message Arguments" Form Applet enter all the required field values along with below field value and Save the Record.

Message Template = "Email sent by ' Wo'rkflow Manager."

4. click on the Next Record and go Back to the Same Record

Now it is showing the Message Template as below

&quot;Email sent by &#039; Wo&#039;rkflow Manager.&quot;



Cause

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In this Document
Symptoms
Cause
Solution
References


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