Post Patch Update, SMC Login Is Failing With Error "The user ID or password that you entered is incorrect" & "java.security.cert.CertPathValidatorException: validity check failed"
(Doc ID 2897290.1)
Last updated on FEBRUARY 23, 2024
Applies to:
Siebel CRM - Version 22.2 and laterInformation in this document applies to any platform.
Symptoms
Post Siebel patch update, while trying to login SMC getting error "The user ID or password that you entered is incorrect". In AI tomcat logs, below errors reported:
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform Siebel patch to 22.x
2. Restart enterprise
3. Login to siebel SMC
3. Login fails with error "The user ID or password that you entered is incorrect"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |