Login to Siebel Management Console (SMC) Fails with "The user ID or password that you entered is incorrect" Error
(Doc ID 2901882.1)
Last updated on OCTOBER 10, 2022
Applies to:Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
When attempting to login to Siebel Management Console (SMC) the following error occurs:
In the CommonLogger.log locate under applicationcontainer_external/logs directory the following error messages are found:
[FATAL] 2022-09-19 18:04:02.334 [Thread-3] CommonLogger - com.siebel.swsm.bootstrap.SWSMBoot:initConfig Check if Gateway is running
The Siebel Server starts up fine and no failures are found in the Enterprise log file, but the application object manager URLs are giving the following error in the UI.log file:
[ERROR] 2022-09-19 18:04:24.285 [https-jsse-nio-9001-exec-10] UI - com.siebel.swsm.context.UIContext:isAppConfiguredInCG Application: /publicsector_enu not configured in the Deployed Profile.
[ERROR] 2022-09-19 18:31:11.504 [https-jsse-nio-9001-exec-9] UI - com.siebel.swsm.context.UIContext:isAppConfiguredInCG Application: /webtool_enu not configured in the Deployed Profile.
[ERROR] 2022-09-19 18:44:48.774 [https-jsse-nio-9001-exec-6] UI - com.siebel.swsm.context.UIContext:isAppConfiguredInCG Application: /publicsector_enu not configured in the Deployed Profile.
The issue can be reproduced at will at the customer's environment with the following steps:
1. Start the Siebel environment: applicationcontainer_external, applicationcontainer_internal, Gateway Registry and Siebel Server
2. The Siebel Server starts up fine
3. When trying to login to SMC the above mentioned errors are found
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