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When Trying To Compare Highly Customized Workspaces The Siebel Tools Crashes And Closes Abruptly (Doc ID 2903340.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Siebel Tools - Version 22.8 and later
Information in this document applies to any platform.

Symptoms

When trying to compare the MAIN workspace with an INT workspace that has multiple changes (in this case the INT workspace had version 1120) in the Siebel Tools, the application is getting crashed and unable to complete the task.

This can be observed in the crash.txt files that are generated when Siebel Tools closes abruptly.
The expected behavior is for the process to complete successfully and show the differences from the 2 workspaces.


The issue can be reproduced at will with the following steps:

1. Open Siebel Tools.
2. Go to Workspaces - Click on the Compare Option from the Drop Down.

 
3. On the first section by default is MAIN - for version is the latest but from the drop-down, you may choose any previous version.
4. On the second selection chose the desired workspace for comparison.

Changes

 High customized workspaces.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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