eMail Response IMAP or POP3 Over SSL with MS OAuth2.0 Error Out "AuthenticationFailedException: Protocol error. Connection is closed. 10"
(Doc ID 2905875.1)
Last updated on JANUARY 03, 2025
Applies to:
Siebel CRM - Version 22.8 and laterInformation in this document applies to any platform.
Symptoms
When enabled Microsoft OAuth 2.0 for Siebel 22.8 using IMAP or POP3 Over SSL. Then during the testing, the IMAP or POP3 Driver failed and was not able to connect to the mail server with the following error message below.
STEPS.
- Enabled Support Microsoft OAuth 2.0 for Siebel 22.8, follow the steps from Siebel Bookshelf on Configuring Driver Parameters to Support Microsoft OAuth 2.0.
- Test Inbound Email
- See error in MAIL.log
mail.log:
Changes
Support of OAUTH2.0 was introduced in Siebel 22.8
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |