UCM Batch Manager Fails With Errors SBL-EAI-11500 and SBL-GEN-00000: Unable to load message 0xffff
(Doc ID 2908671.1)
Last updated on NOVEMBER 14, 2022
Applies to:
Siebel Universal Customer Master - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When executing the UCM Batch Process, it fails to complete with the following error:
ObjMgrBusServiceLog Error 1 000001dc632e0988:0 2022-09-27 13:16:50 (xmlcnvsv.cpp (595)) SBL-EAI-11500: Empty output property set. Check to verify the input XML is valid.
...
DataQuality DataQualityError 1 000001dc632e0988:0 2022-09-27 13:16:52 DeDuplication Business Service: SetHierDataRecord Method: Input message should contain at least one record
...
ObjMgrBusServiceLog Error 1 000001dc632e0988:0 2022-09-27 13:16:52 (dedupsvc2.cpp (10578)) SBL-GEN-00000: Unable to load message 0xffff
...
ObjMgrLog Error 1 000001dc632e0988:0 2022-09-27 13:16:52 (stepexec.cpp (1591)) SBL-BPR-00162: Error invoking service 'UCM Data Quality Manager', method 'MatchAll' at step 'CDM Match'.
...
GenericLog GenericError 1 000001dc632e0988:0 2022-09-27 13:16:52 Object manager error: ([0] Error invoking service 'UCM Data Quality Manager', method 'MatchAll' at step 'CDM Match'.(SBL-BPR-00162) (0x6700a2))
...
GenericLog GenericError 1 000001dc632e0988:0 2022-09-27 13:16:52 Object manager error: ([1] Unable to load message 0xffff(SBL-GEN-00000) (0xffff))
The process will work fine for most records, but fails consistently for the same record.
The issue can be reproduced at will with the following steps:
1. Insert records into the staging table.
2. Execute the UCM Batch Process.
Due to this issue, the records in the staging table cannot be processed once they fail.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |