eConfigurator Does Not Go Back to the Orders View When Clicking "Done"
(Doc ID 2911290.1)
Last updated on NOVEMBER 25, 2022
Applies to:
Siebel CRM - Version 22.4 and laterInformation in this document applies to any platform.
Symptoms
Intermittently, when Modifying an Order, eConfigurator opens and Order is created , however it freezes and does not go back to the Order View
Refreshing the browser takes the User to the Service Order View as expected.
The issue can be reproduced with the following steps:
1- Go to Accounts > Account Summary
2- Click in "Modify"
3- It opens eConfigurator
4- Customize the Products
5- "Finish" (Done)
It freezes and does not go back to the Order View.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |