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After Upgrade From IP13 to 21.10, Raiseerrortext Message Not Shown On UI After DeDuplication Call (Doc ID 2920290.1)

Last updated on MARCH 13, 2023

Applies to:

Siebel CRM - Version 21.10 and later
Information in this document applies to any platform.


While creating a contact, if DeDuplication is enabled for UCM component and there is a script on BusComp_PreSetFieldValue to throw error, it should throw error. But error was shown is the log file but not shown on UI.

Steps to reproduce the behavior:
The issue can be reproduced at will with the following steps:

1.Enable EDQ in Siebel environment  and make sure that OEDQ services are in Running status.

2. Create a contact with Last Name as "Oracle" and First Name as "test", enter work phone #, email, Personal address, City, State and Postal code. While creating new contact, it will make call to OEDQ and cleanse the data with Last Name as ORACLE and First Name as TEST.

3.Now create a new dev workspace and add below code in PreSetField event of "Contact" BC and deliver the workspace. 

 4. Now try to login to UCM application and  create contact with Last Name as "Oracle" and First Name as "test", enter work phone #, email, Personal address, City, State and Postal code.

Now again Siebel calls EDQ for cleansing. As a record already present with same Last name and First Name ,a DeDuplication applet(popup) comes with existing contact already present. If we select the record on the popup, it will update same record which is already present in Database. While updating it , as Last Name is ORACLE(cleansed data from EDQ), it should throw the error "Please change last
name of contact".

In the log file, we can see the error SBL-EXL-00151: Please change last name of contact. But couldn't see popup in UI.


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