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Inspect Does Not Work With Customer Dashboard (Doc ID 2920437.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Siebel CRM - Version 21.10 and later
Information in this document applies to any platform.


When you click 'Communications' icon in Application Toolbar, the customer dashboard is displayed as below:


But if any change is made to 'Persistent Customer Dashboard' business service and try to inspect it, the customer dashboard content will be gone as below:

The issue can be reproducible with the steps below:

  1. Login to Siebel Tools or Web Tools and open/create a developer workspace.
  2. Go to 'Business Service' object list and select 'Persistent Customer Dashboard'.
  3. Make any change and save it.
  4. Login to Siebel client and click the cube icon to go to workspace dashboard view.
  5. Select the workspace and Open->Inspect.
  6. Click 'Communications' icon to open the customer dashboard.



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