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Unable To Start Siebel Server Service After Power Outage: Zookeeper EOF excepton java.io.EOFException: Failed to read (Doc ID 2922113.1)

Last updated on JUNE 26, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

The Siebel Server would not start after a power outage.

The following errors were observed when the Siebel Server did not start.

SiebSrvr.log Errors
-----------------------
GenericLog GenericError 1 0000000263c43b30:0 2023-01-15 20:03:34 Register Service failed : NSGetZKConnectFromCG failed
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:03:34 Invalid inputs provided to intiate the Registry Connection
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:03:34 Connection to Registry failed
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:03:34 ServiceDiscovery Exception : Registry Not Available
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:03:34 Service Discovery Intialisation Failed : Registry Generic Exception
SisnTcpIp SisnSockError 1 0000000263c43b30:0 2023-01-15 20:04:04 1: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter
NameServerLayerLog Error 1 0000000263c43b30:0 2023-01-15 20:04:04 1: [cgclientservice] TLS handshake to gateway failed gateway:registry_port
GenericLog GenericError 1 0000000263c43b30:0 2023-01-15 20:04:04 Register Service failed : NSGetZKConnectFromCG failed
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:04:04 Invalid inputs provided to intiate the Registry Connection
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:04:04 Connection to Registry failed
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:04:04 ServiceDiscovery Exception : Registry Not Available
GtwySvcFrmwrkLog Error 1 0000000263c43b30:0 2023-01-15 20:04:04 Service Discovery Intialisation Failed : Registry Generic Exception" 

Additional logging for Zookeeper server logs were enabled for troubleshooting.

The following DEBUG messages were observed.

zookeeper_roll_server.log
---------------------------------
2023-01-15 20:03:57,686 [myid:] - DEBUG [main:FileTxnLog$FileTxnIterator@641] - EOF excepton java.io.EOFException: Failed to read /siebel/gtwysrvr/zookeeper/version-2/log.c117
2023-01-15 20:03:57,690 [myid:] - DEBUG [main:FileTxnLog$FileTxnIterator@641] - EOF excepton java.io.EOFException: Failed to read /siebel/gtwysrvr/zookeeper/version-2/log.c1fd


STEPS
-----------------------
1. Install Siebel.
2. Startup Siebel.
3. Observe a Power Outage occurred in the Siebel environment while Siebel was running.
4. Restart Siebel after the Power Outage.
5. Observe the Siebel Server does not start up.

Changes

 Customer experienced a Power Outage affecting the Siebel application.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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