After 22.6 Update The Account Hierarchy Chart is Not Rendered Properly When Adding Custom Presentation Model/Physical Renderer Scripts (Doc ID 2924519.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Symptoms

Post-updating Siebel from 20.6 to 22.5, the applet corresponding to Account Hierarchy Chart is not rendered properly after adding a custom PM(Presentation Model)/PR(Physical Renderer) script to it.

It can be noticed in the Browser that the applet is dissapearing after implementing the custom PM/PR:

Expected result:

Steps to replicate:

1. Log in to Call Center Object Manager.
2. Navigate to UI Objects.
3. In the UI Objects applet, create a new record and name it as Com Account Hierarchy Analysis Applet.
4. Select usage type as Physical Renderer.
5. Create a new record in Object expression child applet and select level as 1.
6. In Files child applet, add a new record and set name as siebel/orgchartrenderer.js by selecting from the pick applet.
7. Create another record in UI Object applet and name it as Com Account Hierarchy Analysis Applet.
8. Select usage type as Presentation Model.
9. Create a new record in Object expression child applet and select level as 1.
10. In Files child applet, add a new record and set name as siebel/orgchartpmodel.js by selecting from the pick applet.
11. Try adding custom JavaScript files on the Com Account Hierarchy Analysis Applet entries along with the orgchartpmodel.js and orgchartrenderer.js.

Note: Notice that the applet is disappearing completely after these changes.

The sample JavaScript code Com_Account_Hierarchy_Analysis_Applet_PR.js:

Changes

Update from 20.6 to 22.6 and then create two new PM/PR Entries for Com Account Hierarchy Analysis Applet.

Cause

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