CRM Desktop: Initial Synchronization Is Unable To Obtain The Package
(Doc ID 2925622.1)
Last updated on MARCH 28, 2023
Applies to:
Siebel CRM Desktop - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When configuring CRM Desktop 3.10.3.5 on Microsoft 365 Apps for Enterprise Outlook (Version 2202 Build 16.0.14931.20468) 32-Bit. For some reason when almost finish to obtain the CRM Desktop Package, it failed with the following popup message below:
In the CRM Desktop Log "log.0000.txt" it show the following error message below:
Steps to reproduce the issue:
1. Configuring CRM Desktop Metadata and Package on Siebel App.
2. Installing CRM Desktop 3.10.3.5 on "Microsoft 365 Apps for Enterprise Outlook (Version 2202 Build 16.0.14931.20468) 32-Bit".
3. Login on CRM Desktop Client using your Siebel credential.
4. When CRM Desktop is almost to complete to obtain the package for some reason failed with the error message above.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |