Updating The User Password Through User Preference Screen Throws "SBL-SEC-10018: Incorrect syntax near '.'." Error Message
(Doc ID 2926814.1)
Last updated on MAY 22, 2023
Applies to:
Siebel Financial Services CRM - Version 22.6 to 23.4 [Release V17]Siebel CRM - Version 22.6 to 23.4 [Release V17]
Information in this document applies to any platform.
Symptoms
When a user attempts to change its password from User Preferences screen, the following error is recorded in Object Manager log:
SCCObjMgr_enu_*****.log
The error is reported for Siebel environments running on MSSQL Database.
The reported version is 22.6, however it can impact prior versions as well.
Steps to reproduce:
1. Ensure that PropagateChange parameter is set to TRUE for the security adapter used.
Instructions can be found in (Doc ID 2522338.1)
2. Set up a new User ID with special characters. Ex: J.DOE
This should be a proper user with access to the Siebel application and a matching record in the MSSQL Database
3. Log in to the application with the User ID J.DOE created at step #2
4. Navigate to Tools -> User Preference and try to update the password with any other value.
Changes
Environment was upgraded from IP16 to 22.6
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |