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Updating The User Password Through User Preference Screen Throws "SBL-SEC-10018: Incorrect syntax near '.'." Error Message (Doc ID 2926814.1)

Last updated on MAY 22, 2023

Applies to:

Siebel Financial Services CRM - Version 22.6 to 23.4 [Release V17]
Siebel CRM - Version 22.6 to 23.4 [Release V17]
Information in this document applies to any platform.


When a user attempts to change its password from User Preferences screen, the following error is recorded in Object Manager log:


 The error is reported for Siebel environments running on MSSQL Database.

The reported version is 22.6, however it can impact prior versions as well.


Steps to reproduce:

1. Ensure that PropagateChange parameter is set to TRUE for the security adapter used.

Instructions can be found in (Doc ID 2522338.1)

2. Set up a new User ID with special characters. Ex: J.DOE
This should be a proper user with access to the Siebel application and a matching record in the MSSQL Database

3. Log in to the application with the User ID J.DOE created at step #2

4. Navigate to Tools -> User Preference and try to update the password with any other value.



 Environment was upgraded from IP16 to 22.6


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