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Migration Application Login: Error In Login: 500 Internal Server Error (Doc ID 2926908.1)

Last updated on FEBRUARY 21, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the Siebel Migration Application, an HTTP 500 error occurs.
migration.log
-----------------------
[DEBUG] 2023-01-27 10:27:45.477 [https-jsse-nio-9443-exec-10] Migration - com.siebel.migration.server.MigrationServer:doGet Basic Authentication is Enabled.
[TRACE] 2023-01-27 10:27:54.877 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:doPost Entering in Post Method
[DEBUG] 2023-01-27 10:27:54.878 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:doPost Request URI: /siebel/sma/Login
[DEBUG] 2023-01-27 10:27:54.878 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:doPost Request message: {"username":"ADMIN_USER","password":"c2FkbWluO9ew2p="}
[DEBUG] 2023-01-27 10:27:54.878 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:isValidSession The request did not have a valid Session
[TRACE] 2023-01-27 10:27:54.879 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Entering function IsValidUser
[DEBUG] 2023-01-27 10:27:54.879 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Authentication REST URI: https://hostname.domain:ai_port/siebel/v1.0
[DEBUG] 2023-01-27 10:27:54.879 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Authentication Service URL: https://hostname.domain:ai_port/siebel/v1.0/service/Authentication Service For Migration/AuthenticateUser
[DEBUG] 2023-01-27 10:27:54.880 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Using the Basic authentication
[DEBUG] 2023-01-27 10:27:55.652 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser HTTP response code: 500
[ERROR] 2023-01-27 10:27:55.653 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser REST response received from Server: {"ERROR":"java.lang.NullPointerException"}
[DEBUG] 2023-01-27 10:27:55.654 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Returning Status Code 500
[ERROR] 2023-01-27 10:27:55.654 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:doPost Error in Login: 500 Internal Server Error
[TRACE] 2023-01-27 10:27:55.655 [https-jsse-nio-9443-exec-5] Migration - com.siebel.migration.server.MigrationServer:doPost Output message: {"status":"error","msgKey":"INTL_SRVR_500","msg":"Server returned 500 Internal Server error. Contact System Administrator."}
STEPS
-----------------------
1. Login to SMC.
2. Create a Migration Application Profile.
3. Deploy the Migration Application Profile.
4. Login to the Migration Application.
5. Migration Application Login fails with 500 Internal server error. 

Changes

 Setup the Siebel Migration Application after upgrading to Siebel IP2017 +

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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