Workflow Process Invoking Outbound REST With Basic Authorization Fails With Error "Authorization needed" Despite Providing username:security and password:security Input Arguments (Doc ID 2927500.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

When using Siebel workflow process to invoke an Outbound REST API business service, the username and password credentials are provided to the service call, but the call fails with an error.

The following error message occurs in the restoutbound.log file:

The behaviour occurs as follows:

1. Configure Siebel application to invoke an Outbound REST call to an external system.

The instructions from the following documentation was followed to perform initial configure/set up step:

a. Siebel Bookshelf > REST Guide > Chapter 6: Using Siebel REST Outbound Services > Creating an Outbound REST Service Based on an Open API Compliant JSON File


b. MOS KM article:

• IP17 How To Set Up And Test Outbound RESTFul API Services From Versions 17.0 - 20.7 (Doc ID 2409710.2)

• How To Set Up And Test Outbound RESTFul API Services From 20.8 Onwards (Doc ID 2739175.2)


2.  After importing the JSON file into Siebel Tools, it creates the proxy Integration Object and Proxy Business Service.

3. For the proxy business service that is created, the method has some parameters for providing username/password credentials, such as:

                username:security

                password:security

4. Create a workflow process that invokes the Outbound REST API business service, and provide the following input argument and values that are available to select from in the input argument picklist:

Input Argument:       username:security
Type:                       Literal
Property Name:        <the username value>

Input Argument:       password:security
Type:                       Literal
Property Name:        <the password value>


5. Run the workflow process and it will generate the reported error.

Changes

Cause

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