My Oracle Support Banner

Siebel Management Console Page Is Partially Loading And Is Not Functional After Applying Siebel Monthly Release (Doc ID 2930431.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Generic Windows


Siebel Management Console (SMC) page is loading partially and is not functional after applying Siebel Monthly Release. 

The following alert message is received in SMC immediately after login:

Server error for resource: /deployments/cacheserver


The issue can be reproduced at will with the following steps:

1. Download binaries for Siebel Monthly Release;

2. Extract all zip archives, one by one, without using the option to merge the extracted files;

3. Run setup.bat to install Siebel binaries of the new release;

4. Finish the installation;

5. Login to Siebel Management Console. Post update, SMC is not functional and the following alert message is shown: 




The filegroup1.jar file is missing for non-enu installation and this information is written in oraInstall<timestamp>.err log from $SES\cfgtoollogs\oui folder: 



 Apply Siebel Monthly Release.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.