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BIP Server Login With Siebel Admin Credentials Failing With Error "An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)" (Doc ID 2930590.1)

Last updated on MAY 18, 2023

Applies to:

Siebel CRM - Version [21211] and later
Information in this document applies to any platform.


When attempting to login to BIP Server with Siebel Admin Credentials, the login fails and below error is seen in the bipublisher.log:

Steps to reproduce the issue :-

1. Setup Siebel with BI Publisher integration as per Doc ID: 2332902.1 - Siebel Reports with Oracle BI Publisher 12c

2. Once installed, login as superuser and navigate to Administration >> Security Configuration and select the security model as "Siebel Security" and provide Siebel endpoint URL, Administrator Username and Password.

3. Login to BI Publisher with Siebel credentials to see if the login is successful



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