Records Are Skipped When User Clicks on Next Record Set Icon Using Laptop Touchpad in List Applet (Doc ID 2930637.1)

Last updated on JUNE 19, 2023

Applies to:

Siebel CRM Call Center - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Record Set skipped when User tries to navigate to Next record Set using Laptop Touchpad in list Applet.

Note:- Same scenario works fine when user click Next record Set using Mouse

The issue can be reproduced at will with the following steps:
1. Connect to the application

2. Navigate to any List Applet. For example, Click on Site Map > Search for "List of Values" and click on List of Values

3. Make a Note on record Count before executing Next step

4. In the list applet, Click on the Next records Icon using Laptop Touchpad

5. Notice the navigation skipped a set of records . In this case it skipped 11-20 records.

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In this Document

Symptoms

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