My Oracle Support Banner

Records Are Skipped When User Clicks on Next Record Set Icon Using Laptop Touchpad in List Applet (Doc ID 2930637.1)

Last updated on JUNE 19, 2023

Applies to:

Siebel CRM Call Center - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Record Set skipped when User tries to navigate to Next record Set using Laptop Touchpad in list Applet.


Note:- Same scenario works fine when user click Next record Set using Mouse

The issue can be reproduced at will with the following steps:
1. Connect to the application

2. Navigate to any List Applet. For example, Click on Site Map > Search for "List of Values" and click on List of Values

3. Make a Note on record Count before executing Next step

4. In the list applet, Click on the Next records Icon using Laptop Touchpad

5. Notice the navigation skipped a set of records . In this case it skipped 11-20 records.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.