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Session Timeout Error Message Not Triggered (Doc ID 2930744.1)

Last updated on MARCH 08, 2023

Applies to:

Siebel CRM - Version 22.10 and later
Information in this document applies to any platform.


When there is no User Interface operation for more than the seconds set in 'Active Session Timeout Value (seconds)' field in Application Interface profile page of SMC (Siebel Management Console), the session timeout error message should be displayed.

However, on 22.10, even though the session timeout actually occurs, nothing is displayed on Siebel client.

The issue can be reproduced at will with the following steps:

1. Log into SMC
2. Navigate to: Profiles > Application Interface
3. Select the deployed AI Profile and Edit it
4. Set the 'Active Session Timeout Value (seconds)' under the 'Authentication' section
5. Click 'Submit' to apply the changes
6. Log out of SMC and into the application
7. Wait for the timeout to occur


 Apply 22.10 Update


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