My Oracle Support Banner

New Email Template Becomes Read Only after Pressing F9 Key in Service Request List View (Doc ID 2932349.1)

Last updated on APRIL 25, 2023

Applies to:

Siebel CRM - Version 22.12 and later
Information in this document applies to any platform.

Symptoms

When sending an email using F9 functionality, by selecting a newly created Template, in the Service Request BC, the popup turns to Read Only and nothing can be modified in this template.

The template should not be turned to read-only.





The issue can be reproduced at will with the following steps:
1. Open Siebel application
2. Navigate to Service Request List View
3. Hit F9 key and the template can be selected and the popup message remain editable
4. When navigate to Service Request Detail View and hit F9 key, the template popup message turns to read-only.

Changes

 New Email Template created.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.