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Gateway.properties File Generated In SES/Webapps When Patching To 22.12 With Docker Image Is Causing Connectivity Issues With BI Publisher (Doc ID 2933155.1)

Last updated on MAY 18, 2023

Applies to:

Siebel CRM - Version 22.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload reports from Siebel, the report upload fails.

In the XMLPReportServer.log, below errors will be seen when the report upload fails:

Any attempt to use the CONTAINERURL to invoke outbound calls to BI Publisher will fail with HTTP-404 (not found). And any call to functionality that uses CONTAINERURL leads to HTTP 404

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update Siebel 22.8 to 22.12 using Oracle Docker Image following the steps mentioned in the below bookshelf guide.
    https://docs.oracle.com/cd/F26413_38/books/DeployCont/index.html
2. Start the services.
3. Login to the application and navigate to Site Map >> Administration - BI Publisher Reports >> Standard Templates and select a template and click on Upload Files.

Changes

 Update Siebel from 22.8 to 22.12 using Docker Image.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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